Customer Service/Sales Support Representative

$35,360 - $41,600/Yr

Pco Foods - Alpharetta, GA

Full-time - Entry Level

Alpharetta, GA

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service/Sales Support Representative role is an entry-level position focused on providing exceptional customer service and sales support. The representative will communicate with customers via phone and email, assist with data entry and order management, and support sales initiatives. The position is designed for individuals aiming to transition into full-time sales roles, emphasizing the importance of customer satisfaction and teamwork.

Responsibilities

• Communicating with customers via phone and email to answer inquiries.
• Providing sales support through data entry and order management.
• Identifying prospect needs and creating solutions to increase sales.
• Assisting sales with special projects.
• Maintaining high levels of customer service excellence.

Requirements

• Proficiency in Excel, Word, and Outlook; knowledge of Oracle NetSuite is a plus.
• Strong interpersonal and communication skills, both written and oral.
• Ability to work independently and manage multiple priorities effectively.
• Valid driver's license and insurance coverage as per company policy.

Nice-to-haves

• Experience in customer service (2 years preferred).
• Strong organizational skills.
• Eagerness to learn and grow within the sales field.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance