Customer Service-Self Storage Manager

$34,320 - $34,320/Yr

Public Storage - Norwalk, CT

Full-time - Entry Level

Norwalk, CT

Real Estate

About the position

The Customer Service-Self Storage Manager at Public Storage is responsible for managing multiple storage locations, providing excellent customer service, and ensuring the facilities are well-maintained and ready for customers. This role involves assessing customer needs, conducting inspections, handling cash management, and maintaining the overall cleanliness and appeal of the properties.

Responsibilities

• Manage multiple self-storage locations independently.
• Assess customer storage needs and provide recommendations.
• Sell packing and moving supplies to customers.
• Conduct daily inspections of storage units to confirm inventory and availability.
• Audit cash drawers and make bank deposits as required.
• Assist customers with payment reminders and collection calls.
• Perform cleaning and maintenance tasks to ensure facilities are presentable.

Requirements

• Experience in customer service or sales environments such as retail, restaurant, or service-based industries.
• Valid driver's license and ability to use personal vehicle for travel between locations.

Nice-to-haves

• Experience in property management or self-storage industry.

Benefits

• Medical, Dental, Vision insurance
• 401k with matching contributions
• Paid time off and sick time
• Flexible spending account
• Company paid life and accidental death insurance
• Exclusive vendor discounts
• Mileage reimbursement for travel between properties
• On-site company housing available at select locations
• Performance-based bonuses for property managers.