Customer Service - Self Storage Manager

$33,280 - $33,280/Yr

Public Storage - Amsterdam, NY

Full-time - Entry Level

Amsterdam, NY

1,001-5,000 employees

Real Estate

About the position

The Customer Service - Self Storage Manager at Public Storage is responsible for managing multiple storage locations, providing excellent customer service, and ensuring the facilities are well-maintained and ready for customers. This role involves assessing customer needs, conducting daily inspections, handling cash management, and maintaining communication with customers regarding payments.

Responsibilities

• Manage multiple storage locations independently.
• Assess customer storage needs and provide recommendations.
• Sell packing and moving supplies to customers.
• Conduct daily inspections of storage units to confirm inventory and availability.
• Audit cash drawers and make bank deposits as part of daily operations.
• Assist customers with payment reminders and collection calls when necessary.
• Perform cleaning and maintenance tasks to ensure facilities are presentable.

Requirements

• Experience in customer service or sales environments such as retail, restaurant, or service-based companies.
• Valid driver's license and ability to use personal vehicle for travel between locations.

Benefits

• Flexible and full-time schedules between 9:30am and 6pm (weekends until 5pm).
• Competitive wages paid weekly.
• Full-time benefits available after averaging 20+ hours per week, including medical, dental, vision, and 401k with match.
• Paid time off and sick time.
• Company paid life and accidental death insurance.
• Exclusive vendor discounts.
• Mileage reimbursement for travel between properties.
• On-site company housing available at many locations (performance and tenure required).
• Performance-based bonuses for property managers.