Customer Service - Self Storage Manager

$31,200 - $31,200/Yr

Public Storage - Kingsport, TN

Full-time - Entry Level

Kingsport, TN

1,001-5,000 employees

Real Estate

About the position

The Customer Service - Self Storage Manager at Public Storage is responsible for managing multiple storage locations, providing excellent customer service, and ensuring the facilities are well-maintained and ready for customers. This role involves assessing customer needs, conducting daily inspections, handling cash management, and maintaining communication with customers regarding payments. The position offers flexibility in scheduling and the opportunity for performance-based bonuses.

Responsibilities

• Manage multiple storage locations independently.
• Assess customer storage needs and provide recommendations.
• Sell packing and moving supplies to customers.
• Conduct daily inspections of storage units to confirm inventory and availability.
• Audit cash drawers and make bank deposits as part of daily operations.
• Assist customers with payment reminders and collection calls when necessary.
• Perform cleaning and maintenance tasks to keep facilities presentable.

Requirements

• Experience in customer service or sales environments such as retail, restaurant, or service-based companies.
• Valid driver's license and ability to use personal vehicle for work-related travel.

Benefits

• Medical, Dental, Vision insurance
• 401k with matching contributions
• Paid time off and sick time
• Flexible spending account
• Company paid life and accidental death insurance
• Exclusive vendor discounts
• Mileage reimbursement for travel between properties
• On-site company housing available at select locations
• Performance-based bonuses for property managers