Customer Service - Self Storage Manager
Public Storage - Honolulu, HI
posted 5 months ago
About the position
As a Self Storage Manager at Public Storage, you will play a crucial role in managing multiple storage facilities, ensuring that they operate smoothly and efficiently. This position allows for a degree of independence as you will be responsible for assessing customer storage needs and providing tailored solutions, which may include selling packing and moving supplies. You will conduct daily inspections of storage units to confirm inventory and availability, ensuring that all spaces are ready to rent. Additionally, you will be responsible for auditing cash drawers and making bank deposits, which are essential tasks for maintaining the financial integrity of the facilities. Your role will also involve maintaining customer relationships by helping them stay current with their payments and making reminder and collection calls when necessary. The position requires a proactive approach to customer service, as you will be the face of Public Storage at various locations. You will spend a significant amount of time outdoors, which includes walking around the facilities, climbing stairs, and performing cleaning and maintenance tasks to keep the properties appealing and functional. Physical requirements for this role include the ability to lift and move items weighing up to 35 pounds and spending up to 50% of your time in outdoor environments. This position is ideal for individuals who enjoy a dynamic work environment and are comfortable with both customer interaction and physical tasks.
Responsibilities
- Manage multiple storage facilities independently.
- Assess customer storage needs and provide tailored solutions.
- Sell packing and moving supplies to customers.
- Conduct daily inspections of storage units to confirm inventory and availability.
- Audit cash drawers and make bank deposits.
- Assist customers with payment reminders and collection calls.
- Perform cleaning and maintenance tasks to maintain property appearance.
Requirements
- Experience in customer service or sales environments such as retail, restaurant, or service-based companies.
- Valid driver's license and ability to utilize own vehicle for travel between locations.
Nice-to-haves
- Experience in property management or real estate is a plus.
- Ability to work flexible hours including weekends.
Benefits
- Medical, Dental, Vision insurance
- 401k with matching contributions
- Paid time off and sick time
- Company paid life and accidental death insurance
- Exclusive vendor discounts
- Mileage reimbursement for travel between properties
- On-site company housing available at select locations
- Performance-based bonuses for property managers
