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Customer Service - Self Storage Manager
Public Storage - Independence, MO
posted 4 months ago
About the position
As a Self Storage Manager at Public Storage, you will play a crucial role in the self-storage industry leader, working independently across multiple locations. Your primary responsibility will be to assess customer storage needs and provide tailored solutions, which may include selling packing and moving supplies. You will conduct daily inspections of storage units to ensure inventory accuracy and availability, ensuring that spaces are ready for rental. Additionally, you will be responsible for auditing cash drawers and making bank deposits as part of the daily business operations. Customer service is key in this role, as you will assist customers with payment reminders and collection calls when necessary. The position requires a hands-on approach, as you will spend a significant amount of time outdoors, walking around the facilities, climbing stairs, and performing cleaning and maintenance tasks to maintain curb appeal. You will also be expected to lift and move items weighing up to 35 pounds. This role offers the opportunity to earn performance-based bonuses, and you will be eligible for full-time benefits after working an average of 20+ hours per week. Public Storage values its employees and offers a supportive work environment with flexible scheduling options.
Responsibilities
- Assess customer storage needs and provide suggestions for packing and moving supplies.
- Conduct daily inspections of storage units to confirm inventory and availability.
- Audit cash drawers and make bank deposits as part of daily operations.
- Assist customers with payment reminders and collection calls when necessary.
- Perform cleaning and maintenance tasks to maintain the facility's curb appeal.
- Transport and lift items weighing up to 35 pounds as needed.
- Work independently at multiple locations, spending time both indoors and outdoors.
Requirements
- Experience in customer service or sales environments such as retail, restaurant, or fast food.
- Valid driver's license and ability to utilize own vehicle for travel between work locations.
Nice-to-haves
- Experience in self-storage or real estate industries is a plus.
- Strong communication and interpersonal skills.
Benefits
- Medical, Dental, Vision insurance
- 401k with matching contributions
- Paid time off and sick time
- Company paid life and accidental death insurance
- Exclusive vendor discounts
- Mileage reimbursement for travel between properties
- On-site company housing available at select locations
- Performance-based bonuses for property managers
