Customer Service/Service Advisor

$33,280 - $52,000/Yr

Bosselman Enterprises - Pendleton, KY

Full-time

Pendleton, KY

About the position

The Service Advisor plays a crucial role in the customer service experience by acting as a liaison between customers and service technicians. This position involves greeting customers, assessing their vehicle repair needs, providing cost estimates, and keeping them informed about the status of their repairs. The Service Advisor must maintain a thorough understanding of the services offered and ensure a smooth workflow within the service center.

Responsibilities

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center's scheduling and workflow.
• Creates estimates and work orders, finalizes payments, and follows cash handling policies.
• Answers customer questions about service outcomes and consults with Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Maintains knowledge of products and services to meet industry needs.
• Communicates customer needs to Technicians and vice versa.
• Keeps all customer-facing items cleaned, stocked, and up to date.
• Receives merchandise, stocks, and updates pricing for showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within company guidelines.
• Practices and adheres to all company safety policies and procedures.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

Requirements

• Retail or guest service experience preferred.
• Valid Driver's license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to work on the computer system efficiently.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Must have reliable transportation and phone.
• Must be able to communicate in English.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)