Customer Service/Service Booth Clerk

Smith's Food And Drug - Midvale, UT

Part-time

Midvale, UT

Food and Beverage Retailers

About the position

The Customer Service/Service Booth Clerk role focuses on creating an outstanding customer experience through exceptional service. The position involves maintaining a safe and clean environment, encouraging customer loyalty, and embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. This role is essential in ensuring customer satisfaction and operational efficiency within the store.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and ongoing special programs and promotions to customers.
• Handle funds, coupons, tenders, etc. according to company policy.
• Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, etc.

Requirements

• Must be 18 or older
• Ability to handle stressful situations
• Effective written and oral communication skills
• Knowledge of basic math (e.g., counting, addition, and subtraction)

Nice-to-haves

• Retail grocery experience
• Cashier experience
• Customer service experience
• Second language: speaking, reading and/or writing