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Customer Service Specialist - 20661
$37,440 - $39,520/Yr
Talentzök - Long Beach, CA
posted 2 months ago
Full-time - Entry Level
Hybrid - Long Beach, CA
Administrative and Support Services
About the position
The Customer Experience Specialist role at TalentZok is designed for individuals who thrive in a fast-paced environment and possess strong customer service skills. This position involves handling customer inquiries, managing service tickets, and providing support for mechanical products. The role is hybrid, requiring occasional onsite presence in Long Beach, CA, and offers a unique 9/80 work schedule with every other Friday off.
Responsibilities
- Entering detailed tickets/cases daily
- Answering all inbound phone calls
- Monitoring tickets and assisting when needed
- Triage product issues and execute proper service parts sent for repair
Requirements
- High school diploma or GED
- Minimum 3 years of customer service experience in a high-volume environment
- 1+ years of CRM experience, preferably with Zendesk and NetSuite
- Proficient in Microsoft Excel
- Mechanical knowledge, particularly of robotic massage chairs or mechanical furniture is a plus
Nice-to-haves
- Experience with proprietary software
- Strong interpersonal skills
- Ability to multi-task effectively
- Detail-oriented and organized personality
Benefits
- Flexible work schedule with every other Friday off
- Hybrid work environment (remote/onsite)
