Customer Service Specialist - 33047

Orkin - Des Moines, WA

Full-time - Entry Level

Des Moines, WA

Administrative and Support Services

About the position

The Customer Service Specialist at Orkin, LLC is a vital role focused on delivering exceptional service to customers. This position involves managing customer interactions, scheduling service visits, and ensuring efficient operations to enhance customer satisfaction. With a commitment to accuracy and organizational skills, the specialist will contribute to the company's reputation as an industry leader in pest control, while also enjoying opportunities for career growth and comprehensive benefits.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows-based and Web-based system to track routes and optimize current and future schedules.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
• Use sharp listening skills and probing questions to identify customer needs and resolve issues.

Requirements

• Strong service mindset and commitment to customer satisfaction.
• Excellent organizational skills and attention to detail.
• Ability to work in a fast-paced dynamic environment.
• Proficient in using Windows-based and Web-based systems.

Nice-to-haves

• Previous experience in customer service is a plus but not required.

Benefits

• Full medical, dental, and vision coverage for employees and their families.
• Competitive pay.
• 401(k) program.
• Opportunities to volunteer and give back to the community.