U.S. Venture - Ellenwood, GA
posted 23 days ago
Full-time - Entry Level
Ellenwood, GA
Merchant Wholesalers, Nondurable Goods
About the position
The Customer Service Specialist at U.S. AutoForce is responsible for providing exceptional customer service and support to clients in the automotive industry. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve customer issues and complaints efficiently and effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer needs are met.
- Provide product information and support to customers as needed.
Requirements
- High school diploma or equivalent required.
- Proven experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Ability to handle difficult situations with professionalism and empathy.
- Basic computer skills and familiarity with customer service software.
Nice-to-haves
- Experience in the automotive industry is a plus.
- Bilingual skills are preferred but not required.
- Knowledge of CRM systems and practices.
Benefits
- Health insurance coverage.
- 401k retirement savings plan.
- Paid time off and holidays.
- Opportunities for professional development.
