Customer Service Specialist - Bilingual Spanish

$37,440 - $47,840/Yr

My Senior Health Plan - Nashville, TN

Full-time - Mid Level

Onsite - Nashville, TN

About the position

The Customer Service Specialist - Bilingual Spanish role at My Senior Health Plan involves providing exceptional customer service to both English and Spanish-speaking clients. This full-time, onsite position requires native-level fluency in both languages and focuses on responding to customer inquiries, processing administrative tasks, and supporting the sales team. The role offers opportunities for growth and development within a family-oriented company that values its employees.

Responsibilities

• Respond to customer inquiries and issues with thoroughness, professionalism, and in a timely manner.
• Efficiently process administrative tasks as assigned, adjusting workload for occasional calling or data input projects.
• Communicate professionally with both English and Spanish speaking clients.
• Handle outbound/inbound calling projects and answer incoming calls appropriately.
• Transfer viable leads to the sales team at My Senior Health Plan Inc.
• Complete intake of prospect and client data through CRM (Salesforce).
• Perform data entry of incoming leads and general data input.
• Respond to client emails and provide customer service.
• Organize, file, and fax applications and documents.
• Serve as a back-up to all administrative functions and work closely with the Administrative Team.

Requirements

• Bachelor's degree (or experience in lieu of)
• 5+ years of administrative/clerical experience
• Fluent in English and Spanish
• Experience with CRMs
• Excellent phone presence
• Excellent command of written and spoken English
• Professional and personable demeanor
• Highly organized and detail-oriented
• Proficiency with all MS Office applications
• Excellent multi-tasker
• Eagerness to learn new tasks and grow with the company
• Initiative to take on additional responsibilities
• Open and enthusiastic about coaching
• Maintains a sense of urgency with all tasks
• Experience with auto-dialer preferred

Benefits

• Profit sharing
• Wellness program
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Gym membership
• Professional development assistance
• Flexible schedule
• Life insurance
• Referral program