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AppleOne - Sacramento, CA
posted about 2 months ago
Full-time - Entry Level
Sacramento, CA
Administrative and Support Services
About the position
The Customer Service Specialist will serve as a vital link between beneficiaries and medical insurance companies, ensuring effective communication and high-quality service. This role is essential in providing support and information to beneficiaries regarding their medical insurance needs, contributing to a positive customer experience in the healthcare industry.
Responsibilities
- Handle inbound calls from beneficiaries, providing assistance and information regarding medical insurance.
- Facilitate communication between beneficiaries and medical insurance representatives.
- Maintain accurate records of calls and interactions in our system.
- Provide excellent customer service and support to ensure a positive experience for all callers.
Requirements
- Strong communication skills and a passion for helping others.
- Ability to work effectively in a fast-paced, remote environment.
- Previous customer service experience is a plus but not required.
Benefits
- Weekly pay with competitive compensation.
- Benefits package available.
- Comprehensive paid training for 3 weeks.
- Major medical, dental, vision, 401k, and statutory sick pay for temporary assignments lasting 13 weeks or longer.
