Customer Service Specialist -Clinic

$31,200 - $43,722/Yr

AdventHealth - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Hospitals

About the position

The Customer Service Specialist at AdventHealth Shawnee Mission plays a crucial role in the patient care team, responsible for various clerical and supportive functions that ensure the smooth operation of patient care activities. This full-time position involves direct interaction with patients, managing appointments, and handling financial transactions related to patient care.

Responsibilities

• Schedule patient appointments in software as trained following scheduling procedures and standards.
• Check in/out patients, accurately validating insurance and collecting pertinent copays, and deductibles and having patients complete paperwork.
• Perform a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Athena correcting any discrepancies prior to daily close.
• Prepare bank deposits on a daily basis.
• Answer incoming phone calls and greet individuals coming into the department.
• Check patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; make new patient folders.

Requirements

• High school diploma or equivalent
• Up to 1 year of experience in a customer service or healthcare setting.

Benefits

• Vision, Medical & Dental Benefits from Day One
• Student Loan Repayment Program