Customer Service Specialist -Clinic

$31,200 - $43,722/Yr

Shawnee Mission Medical Center - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Social Assistance

About the position

The Customer Service Specialist at AdventHealth Shawnee Mission plays a crucial role in the patient care team, responsible for various clerical and supportive functions that ensure the smooth operation of patient care activities. This position involves direct interaction with patients, managing appointments, and handling financial transactions, all while contributing to a community-focused healthcare environment.

Responsibilities

• Answer incoming phone calls and greet individuals entering the department.
• Check patients in via the computer and collect applicable co-pays, deductibles, and/or coinsurance amounts.
• Post payments and schedule appointments or follow-up appointments.
• Create new patient folders and maintain accurate patient records.
• Perform daily reconciliation of payments and adjustments against sign-in sheets and encounter forms.
• Prepare bank deposits on a daily basis.

Requirements

• High school diploma or equivalent.
• Up to 1 year of experience in a customer service or healthcare setting.
• Current knowledge of ICD-9 and CPT-4 coding applications.

Benefits

• Loan repayment program
• Health insurance
• Dental insurance
• Vision insurance