Lancaster General Health - Lancaster, PA
posted 2 months ago
Full-time - Entry Level
Lancaster, PA
Ambulatory Health Care Services
About the position
The Customer Service Specialist at Crooked Oak Family Medicine is responsible for providing comprehensive patient scheduling, registration, and insurance verification services. This role requires effective communication and coordination of various healthcare services, particularly during high-volume periods. The specialist will manage patient inquiries, handle complaints, and ensure accurate documentation and compliance with regulatory requirements.
Responsibilities
- Perform complete and accurate patient registration including walk-in, check-in, and scheduled patients.
- Adapt and perform during high volumes and/or high patient acuity.
- Support inbound and outbound calls to or from patients and manage general patient complaints.
- Understand and support Point of Service Collections and collect patient obligations.
- Refer patients to appropriate personnel for questions regarding collections, insurance coverages, and financial assistance.
- Disseminate information regarding co-pays, out-of-pocket expenses, and appointment preparation.
- Verify patient, guarantor, coverage, and hospital account information, and perform referral/authorization processes.
- Prepare and release records or orders in the e-Health record and scan necessary documents.
- Complete documentation for compliance and regulatory needs.
- Screen and relay messages using established protocols for calls.
- Register unscheduled patients requiring full financial clearance.
- Complete assigned patient scheduling and registration work queues according to performance standards.
- Resolve work queue issues and missing registration items via electronic medical record.
Requirements
- High School Diploma or equivalent (GED).
- One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
Nice-to-haves
- One (1) year of registration experience, point of service collection, insurance validation, and understanding of compliance/regulatory guidelines.
- One (1) year prior experience in Revenue Cycle in a Hospital/Medical Office Setting.
- Previous Epic or equivalent Electronic Medical Record experience.
Benefits
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
