About the position
CooperVision, a division of CooperCompanies, is seeking a dedicated Customer Service Specialist to join our team in Gilbert, Arizona. This full-time position is essential in delivering an exceptional customer experience across various communication channels, including phone, fax, email, web chat, and correspondence. The Customer Service Specialist will be responsible for assisting customers with inquiries, placing orders, providing updates on product offerings and promotions, checking the status of pending orders, answering pricing questions, and updating account information. The role requires a proactive approach to ensure that all customer needs and expectations are met or exceeded. As a Customer Service Specialist, you will be part of a collaborative team that values integrity, respect, and dedication. Our work environment is designed to recognize each employee as a vital member of the team, fostering a friendly and inventive atmosphere. We are committed to not only completing tasks but doing so with excellence, as our products significantly impact the visual health and quality of life for our customers. This position is 100% onsite at our Gilbert, AZ office, emphasizing the importance of teamwork and direct interaction with both customers and colleagues. In this role, you will be expected to handle inbound calls from customers, primarily from doctor's offices, regarding their accounts or orders. You will provide first-class service by addressing inquiries and resolving issues efficiently. Your ability to communicate effectively and empathetically will be crucial in building strong relationships with our customers and ensuring their satisfaction with our products and services.
Responsibilities
- Provide optimal quality customer experience across all communication channels (phone, fax, email, web chat, and correspondence).
- Assist customers with inquiries regarding their accounts or orders.
- Place orders and provide updates on the latest product offerings or promotions.
- Check the status of pending orders and answer pricing questions.
- Update customer account information and perform internal follow-ups to exceed customer needs and expectations.
- Support team concepts and the goals and objectives of the Customer Service department.
Requirements
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks and prioritize effectively.
- Experience in customer service or a related field is preferred.
- Proficiency in using computer systems and software for order processing and customer management.
Nice-to-haves
- Experience in the healthcare or optical industry is a plus.
- Bilingual skills are advantageous.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
