Lancaster General Health - Lancaster, PA
posted 24 days ago
Full-time - Entry Level
Lancaster, PA
Ambulatory Health Care Services
About the position
The position involves providing comprehensive patient identification, registration, insurance verification, and visitor management within the Emergency Department. The role requires effective communication and coordination during high-volume situations, ensuring a positive patient experience and facilitating care in a fast-paced environment.
Responsibilities
- Work collaboratively with the interdisciplinary team to enhance patient experience and care.
- Perform accurate patient arrival and identity verification during the arm banding process.
- Screen, log, and badge patient visitors in accordance with visitor management policies.
- Manage the patient paging system to inform patients and visitors of next steps in care.
- Conduct complete bedside patient registration, verifying demographics and insurance information.
- Register trauma patients in the Trauma Bay, ensuring accurate identification verification.
- Adapt and perform effectively during high volumes and high patient acuity situations.
- Assist patients and visitors with waiting room management tasks and provide comfort measures.
- Facilitate Emergency Department phone calls and relay messages accurately.
- Manage general patient complaints and escalate complex issues as needed.
- Support Point of Service Collections and perform necessary functions to collect patient obligations.
- Refer patients for questions regarding collections, insurance, and financial assistance.
- Verify insurance coverage and apply electronic insurance responses accurately.
- Scan legal ID and insurance cards into the medical record.
- Complete documentation for compliance and regulatory needs, including obtaining required signatures.
- Resolve work queue issues and missing registration items via electronic medical record.
Requirements
- High School Diploma or equivalent (GED).
- One year of clerical, customer service, or administrative support experience in a customer-oriented organization.
- One year of experience with basic keyboarding and personal computer use.
Nice-to-haves
- One year of registration experience, point of service collection, and insurance validation.
- Previous Epic or equivalent Electronic Medical Record experience.
Benefits
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
