Customer Service Specialist- Neurology (Part Time/Day Shift)

Lancaster General Medical GRP - Lancaster, PA

Part-time - Entry Level

Lancaster, PA

251-500 employees

About the position

The position at Lancaster General Neuroscience Institute involves providing comprehensive patient scheduling, registration, and insurance verification services in a multi-specialty office environment. The role is focused on ensuring accurate patient information management and effective communication, particularly during high-volume periods. This part-time position requires adaptability and strong customer service skills to handle patient inquiries and concerns professionally.

Responsibilities

• Perform complete and accurate patient registration including walk-in, check-in, and scheduled patients.
• Adapt and perform during high volumes and/or high patient acuity situations.
• Service both hospital and physician office patients as assigned.
• Manage inbound and outbound calls to or from patients and guests.
• Handle general patient complaints and escalate complex issues to supervisor/manager as needed.
• Support Point of Service Collections and collect patient obligations.
• Provide information to patients regarding co-pays, out-of-pocket expenses, and appointment preparation.
• Verify patient, guarantor, coverage, and hospital account information.
• Perform referral/authorization processes and enter orders for applicable tests.
• Conduct electronic and manual verification of insurance coverage and apply electronic insurance responses accurately.
• Prepare and release records or orders in the e-Health record and scan necessary documents into the medical record.
• Complete documentation for compliance and regulatory needs.
• Screen and relay messages using established protocols for calls.
• Register unscheduled patients requiring full financial clearance.
• Complete assigned patient scheduling and registration work queues according to performance standards.
• Resolve work queue issues and missing registration items via electronic medical record.

Requirements

• High School Diploma or equivalent (GED).
• One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
• For Regional Positions only - Valid driver's license is required.

Nice-to-haves

• One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance/regulatory guidelines and order release processes.
• One (1) year prior experience in Revenue Cycle in a Hospital/Medical Office Setting.
• Previous Epic or equivalent Electronic Medical Record experience.

Benefits

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences
• Paid Time Off and Paid Holidays
• Shift, Weekend and On-Call Differentials
• Health, Dental and Vision Coverage
• Short-Term and Long-Term Disability
• Retirement Savings Account with Company Matching
• Child Care Subsidies
• Onsite Gym and Fitness Classes