Customer Service Specialist (Order Processor)

Full-time - Entry Level

Hybrid - Ontario, CA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Customer Service Specialist (Order Processor) at TEKsystems is responsible for managing customer order requirements through various communication channels, ensuring timely and accurate order fulfillment. This entry-level position involves processing orders, monitoring pricing adherence, and maintaining effective communication with customers and sales representatives to resolve any issues related to product availability and shipping.

Responsibilities

• Fulfill and manage customer order requirements through direct and indirect contact.
• Process orders from customers via phone, EDI, email, and fax.
• Review orders for availability and communicate product availability and delivery dates to customers.
• Monitor orders for adherence to correct pricing and proactively resolve issues before invoicing.
• Establish and maintain effective communication with customers and sales representatives.
• Coordinate service requirements with shipping departments and public warehouses for accurate order processing.

Requirements

• 1-5 years of customer service representative and order processing experience required.
• Extensive knowledge of Microsoft Excel and Word is required.
• 1-5 years of experience working with ERP systems on a daily basis (JD Edwards experience preferred).
• Ability to handle confidential customer, legal, and company information.
• Ability to multi-task and work in a fast-paced environment.
• Passionately focused on continuous improvement.

Nice-to-haves

• Experience in a warehouse environment.
• Experience in food manufacturing.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Voluntary Life & AD&D insurance for employees and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave