Customer Service Specialist (Sales)

About the position

The Customer Service Specialist (Sales) at Hodell-Natco Industries Inc. is responsible for providing exceptional sales support and customer service in a fast-paced environment. This role involves working closely with sales, operations, purchasing, and sourcing teams to ensure customer needs are met while tracking trends and managing customer accounts effectively. The position requires a commitment to continuous improvement and attention to detail, utilizing systems and reporting tools to enhance customer interactions and support sales initiatives.

Responsibilities

• Provide an Exceptional Customer Experience
• Promote a Customer First mentality
• Seek clear communication and understanding of customer needs and translate/communicate them to our organization
• Provide sales support as needed to the local sales team and assigned customers
• Enter quotes and sales orders in expedient manner (with assistance from teammates)
• Enter process transactions, production orders and conduct other transactions as necessary
• Follow up on quotes in designated time to ensure success
• Expedite sales orders, work with purchasing team on inbound requirements
• Have extensive knowledge of Hodell-Natco product offering
• Utilize SalesForce for all interactions with PPR accounts ($50,000 or greater strategic accounts)
• Assist in exceeding annual sales and margin goals for branch
• Manage orders/quotes/expediting to ensure performance metrics are met consistently
• Utilize portals and HNI reporting for effective Customer management
• Work constructively as a team member to advance our organization and help elsewhere in the organization when necessary or when asked
• Seek clear understanding of processes, products and customer needs to best execute the responsibilities in a support role
• Operate with a focused, detail-oriented and proactive mindset

Requirements

• Solid time management and organizational skills
• Commitment to detail, accuracy, quality, and continuous improvement
• Excellent verbal and written respectful communication skills
• Outstanding listening and people skills
• Working knowledge of Microsoft Office with solid Excel skills
• Ability to learn, navigate and work with ERP/MRP software
• Ability to analyze information, identify issues and seek assistance to resolve situations
• Ability to effectively work under pressure
• Problem-solving abilities
• Associates or bachelor's degree preferred in a related field - or equivalent work experience
• Minimum of 1 year related work experience in a customer facing / support position

Nice-to-haves

• Industry knowledge / experience is a plus

Benefits

• 401(k) with match
• Medical, Dental and Vision insurance with additional health and welfare benefits
• Some schedule flexibility and the ability to occasionally work remotely once proficient in the role
• Paid time off
• Professional development assistance
• Employee Referral program