About the position
The Service Rep 4 is an entry-level position within the Customer Service function at Citi, primarily responsible for assisting with customer service inquiries and providing tailored solutions based on client needs. The overall objective of this role is to analyze the best course of action to resolve client issues effectively. This position requires a proactive approach to customer service, ensuring that all interactions are handled with professionalism and efficiency. In this role, you will assist with evaluating and resolving service inquiries from clients across various platforms. You will be expected to effectively utilize multiple computer systems to complete assigned tasks and address account inquiries. Developing and maintaining a working knowledge of specific groups of Citi products and services is crucial for success in this position. You will analyze and identify potential risks while proposing solutions that meet client needs, ensuring that all tasks are completed accurately and efficiently. A key responsibility is to solve disputes and retain clients while minimizing operating losses. This will be achieved through adherence to established rules and regulations. Fulfilling client necessities while providing an exceptional client experience is a core expectation, and your performance will be measured by specific metrics. Additionally, you will need to appropriately assess risk when making business decisions, demonstrating a strong consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to company policy, and applying sound ethical judgment in all business practices.
Responsibilities
- Assist with evaluating and resolving service inquiries from clients across different platforms
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Develop and maintain working knowledge of specific groups of Citi products and services
- Analyze and identify potential risks and identify solutions that meet client needs
- Complete assigned tasks in an accurate and efficient manner
- Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
- Fulfilling the clients' necessities while providing an exceptional client experience
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
Requirements
- 1-3 years' work experience in a related role
- Proficient in Microsoft Office and Windows Operating Systems
- Demonstrated experience solving customer service inquiries
- Effective verbal and written communication skills
- Ability to work in a fast-paced environment
- Excellent technical and data entry skills, including the utilization of a 10-key touchpad
- Proven ability to navigate multiple systems and customer service platforms concurrently
- High School diploma or equivalent
Benefits
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
