Customer Service Specialist - Temporary (Full Time)

$37,440 - $37,440/Yr

Orkin - San Diego, CA

Full-time - Entry Level

San Diego, CA

1,001-5,000 employees

Administrative and Support Services

About the position

The Customer Service Specialist position at Orkin is a temporary full-time role focused on delivering exceptional service to customers in the pest management industry. This role is essential for ensuring customer satisfaction by efficiently scheduling service visits, resolving issues, and maintaining accurate customer records. The position offers growth potential and comprehensive benefits, making it an attractive opportunity for individuals looking to build a career in customer service.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed.
• Use sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs and initiatives.
• Safeguard customer's privacy and other proprietary information.

Requirements

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Benefits

• Competitive pay $18-$18/hour
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match
• Employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• Industry leading, quality, comprehensive training program