Customer Service Specialist - W2, Full-Time

$41,600 - $45,760/Yr

West Shore Home - Wilmington, NC

Full-time - Entry Level

Wilmington, NC

Construction of Buildings

About the position

The Customer Service Specialist at West Shore Home plays a crucial role in delivering exceptional post-installation service to customers. This entry-level position involves handling customer inquiries, resolving issues, and building long-term relationships, all while contributing to the company's mission of creating a nationwide home remodeling brand.

Responsibilities

• Handle both inbound and outbound calls daily, establishing long-term relationships with customers.
• Respond to customer requests via phone, email, and other channels regarding issues related to previously installed products.
• Utilize product knowledge to troubleshoot and resolve customer issues over the phone.
• Order necessary parts from manufacturers and schedule service visits as needed.

Requirements

• Entry-level position with a passion for building relationships.
• Desire to work independently and efficiently with high accountability.
• Proven track record of success in customer service that exceeds expectations.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching