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Customer Service Specialist
$43,056 - $43,056/Yr
Tailored Management - Dublin, OH
posted about 2 months ago
Full-time - Entry Level
Remote - Dublin, OH
Professional, Scientific, and Technical Services
About the position
The Customer Service Specialist role involves providing technical support and assistance to customers through various communication channels. The position requires interaction with product owners and development teams to understand customer workflows and technical architecture, ensuring effective resolution of issues and enhancement of customer experience.
Responsibilities
- Interact with customers via phone, email, or on-site troubleshooting to resolve technical issues and answer questions.
- Collaborate with product owners and development teams to understand business purposes and customer workflows.
- Proactively develop and maintain technical knowledge in specialized areas, staying updated on current trends and best practices.
- Leverage critical thinking skills to assist in building solutions that enable global consistency and standardization.
Requirements
- 0 - 2 years of IT or clinical setting experience preferred.
- Some college or higher education preferred.
- 1 year of call center experience required.
- 1 year of technical support experience required.
- 1 year of healthcare experience required.
Benefits
- Dental insurance
- Health insurance
- Vision insurance
- Work from home
