Customer Service Specialist

$39,520 - $39,520/Yr

Etags.Com - Fort Lauderdale, FL

Full-time - Entry Level

Fort Lauderdale, FL

Telecommunications

About the position

The Customer Service Specialist role at eTags involves providing exceptional service and support to customers as the first point of contact. The position requires assisting customers with inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction. The ideal candidate should possess strong communication and problem-solving skills, along with a tech-savvy background to navigate various systems effectively.

Responsibilities

• Maintain database records of order changes and contact history.
• Provide exceptional customer service to clients via phone, email, and text.
• Assist teams with processing orders and reviewing paperwork accurately and efficiently.
• Collaborate with management and other departments to ensure customer satisfaction.
• Utilize sales techniques to save sales and de-escalate customer issues.
• Perform other duties as assigned by management.

Requirements

• Previous experience in a customer service role required.
• Proficient in data entry and navigating computer systems.
• Excellent phone etiquette and communication skills.
• Bilingual or multilingual abilities are a plus.
• Ability to analyze customer needs and provide appropriate solutions.
• Attention to detail and ability to address all requests fully and efficiently.
• Proficiency with Windows based applications.
• Ability to type 30 or more words per minute.
• 3+ years of previous experience in a customer service role required.
• Tech-savvy individual with experience working with web-based tools.

Nice-to-haves

• Bilingual or multilingual abilities are a plus.

Benefits

• Health insurance
• On-the-job training
• Paid time off
• Paid training