This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Customer Service Specialist
$15 - $25/Yr
Wickham Tractor - Longmont, CO
posted 4 days ago
Full-time
Longmont, CO
Merchant Wholesalers, Durable Goods
About the position
As a Customer Service Specialist at Wickham Tractor Co., you will play a pivotal role in creating a positive experience for our customers, whether through phone interactions or in-person engagements. Utilizing your exceptional listening skills and attention to detail, you will ensure customer inquiries are addressed promptly and effectively.
Responsibilities
- Answering phones professionally and promptly, ensuring calls are transferred to the appropriate destination.
- Taking messages from customers when desired personnel are unavailable or at the customer's request.
- Greeting and assisting walk-in customers promptly, providing friendly, professional service.
- Delivering excellent customer service by actively listening to inquiries, identifying needs, and resolving concerns.
- Providing the first impression of Wickham Tractor Co. through exceptional receptionist duties.
- Distributing and tracking internet and phone leads, reporting data to management monthly.
- Offering administrative support to the sales, parts, and service departments.
- Collaborating with Parts Specialists, Service Advisors, and Management to address repair status inquiries.
Requirements
- Previous receptionist experience is required.
- Dealership experience is strongly preferred.
- Excellent interpersonal and customer service skills.
- Strong proficiency in computer usage, including Dealer Management software and Microsoft Office Suite.
Benefits
- Competitive base compensation
- Insurance benefits (medical, dental, and vision)
- Health Savings Account 'HSA' with company contribution
- Flexible Savings Account 'FSA'
- Life Insurance, company-paid
- Long Term Disability Insurance, company paid
- Employee Assistance Program (paid counseling, legal advice, etc.)
- 401(k) Retirement Savings Plan with company match
- Christmas Club with company match and monthly compound interest
- Paid Holidays
- Paid Time Off
- Employee Discount at Wickham Tractor Co. (tractors, UTV's retail store, and rental)
- Uniform Benefit (includes cleaning service)
