Customer Service Specialist

Bunge - Channahon, IL

Full-time

Channahon, IL

10,001+ employees

Food Manufacturing

About the position

The Customer Service Specialist at Bunge serves as a vital liaison between customers and internal teams, ensuring that customer inquiries are addressed efficiently and effectively. This role focuses on maintaining high customer satisfaction by resolving issues, coordinating shipments, and providing excellent service. The specialist is expected to advocate for both the customer and the company, driving for excellence in service delivery while adhering to Bunge's core values of teamwork, innovation, and ethical practices.

Responsibilities

• Support excellent customer experiences through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Provide excellent customer service via phone for a dedicated period on daily basis.
• Maintain a high level of professionalism at all times, creating a connection and developing a rapport with every customer to provide outstanding, personal service.
• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
• Assist Customer Service Supervisor with escalations to resolve operational and customer issues.
• Complete bi-monthly check-ins with customers, focusing on improvement of customer experience.
• Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer.
• Travel as necessary to Bunge facilities and customer meetings.

Requirements

• Bachelor's Degree in Business Administration or equitable practical experience required.
• Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.
• Strong interpersonal and communication skills.
• Strong verbal and written communication skills with high quality phone/email etiquette skills.
• Strong attention to detail, problem solving, prioritization, time management and organizational skills.
• Strong ability to multitask.
• Positive and professional attitude.
• Ability to work and collaborate with cross functional teams.
• Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment.
• Stable, adaptive, and able to handle a stressful situation with calm and reason.
• Flexible, open to change, and can experiment with new solutions to achieve results.
• Self-assured, confident, and secure when making decisions and taking action.
• Familiarity with CBOT exchange and fundamentals of futures and basis trading a plus.
• Experience in agribusiness or related industry a plus.
• Experience with SAP, SF.com & Tableau a plus.
• Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word.

Nice-to-haves

• Familiarity with CBOT exchange and fundamentals of futures and basis trading.
• Experience in agribusiness or related industry.
• Experience with SAP, SF.com & Tableau.

Benefits

• Health Benefits - Offering choices so you can enroll in medical, dental and vision to meet your individual needs.
• 401(k) - Investing in your future with an automatic 5% company contribution AND matching up to 4% of your contributions.
• Family Support - Supporting new and growing families by providing 6 weeks of 100% paid parental leave and fertility coverage.
• Tuition Reimbursement - Contributing to your education by reimbursing $5,000 of tuition expenses annually.
• Time Off - Providing generous PTO based on professional work experience: 0 - 9 years: 25 days, 10 - 19 years: 30 days, 20+ years: 35 days.