Shawnee Mission Medical Center - Shawnee, KS
posted about 2 months ago
The Customer Service Specialist at AdventHealth Shawnee Mission plays a crucial role in the patient care team, ensuring that clerical and supportive functions are executed efficiently to facilitate smooth operations within the department. This position is integral to the patient experience, as it involves direct interaction with patients and their families, providing them with the necessary support and information they need during their visits. The specialist will be responsible for a variety of tasks, including answering incoming phone calls, greeting patients and visitors, checking patients in and out, and managing appointment scheduling. This role requires a strong focus on customer service, as the specialist will be the first point of contact for patients, setting the tone for their experience at the facility. In addition to front desk responsibilities, the Customer Service Specialist will handle financial transactions, including collecting co-pays, deductibles, and coinsurance amounts from patients. Accurate posting of payments and daily reconciliation of financial records are essential duties, ensuring that all transactions are correctly documented and discrepancies are addressed promptly. The specialist will also be responsible for preparing new patient folders and maintaining organized patient records, which are vital for efficient patient care and follow-up. The position operates within a full-time schedule, Monday through Friday, from 8:30 AM to 5:00 PM, allowing for a consistent work-life balance. The role is located at the Shawnee Mission Building, where the specialist will be part of a dedicated team committed to providing whole-person care, addressing not just the physical but also the emotional and spiritual needs of patients. AdventHealth Shawnee Mission is recognized for its commitment to quality care, having received Magnet® recognition from the American Nurses Credentialing Center, which underscores the organization's dedication to excellence in nursing and patient care.