Ntech Workforce - De Pere, WI
posted about 1 month ago
Full-time - Entry Level
Hybrid - De Pere, WI
About the position
The Customer Service Representative position involves handling inquiries from gas utility customers through various communication channels including phone, chat, and email. The role requires a friendly personality and a strong commitment to providing excellent customer service. Candidates must be quick learners, as they will need to absorb a significant amount of information related to the utility services.
Responsibilities
- Handle customer inquiries via phone, chat, and email.
- Provide excellent customer service to gas utility customers.
- Learn and understand the gas utility services and products offered by the company.
- Assist customers with their inquiries and resolve issues effectively.
Requirements
- High School Diploma or equivalent.
- 2+ years of customer service experience.
- Proficient in Microsoft Excel, Word, and Outlook.
- Demonstrated ability to provide great customer service.
- Strong customer service aptitude and a desire to help.
- Quick and eager learner.
- High speed, reliable internet for remote work.
Nice-to-haves
- 5+ years of customer service experience.
- Experience in the energy or utility sector.
- Natural gas experience.
