Customer Service Specialist

$24,000 - $40,000/Yr

Allstate Insurance Agency - Rupesh Parekh - Sand Springs, OK

Full-time - Entry Level

Sand Springs, OK

About the position

The Customer Service Specialist at Allstate Insurance Agency is responsible for providing exceptional customer service and support to clients. This role involves assisting clients with inquiries related to insurance policies, claims processing, and coverage options, while maintaining a focus on client satisfaction and relationship building. The ideal candidate will be motivated, empathetic, and dedicated to delivering personalized insurance solutions.

Responsibilities

• Provide excellent customer service by promptly responding to client inquiries via phone, email, and in-person meetings.
• Assist clients with policy inquiries, coverage explanations, claims processing, and policy changes.
• Educate clients on insurance products, coverage options, and policy features to help them make informed decisions.
• Process insurance policy applications, endorsements, renewals, and cancellations accurately and efficiently.
• Collaborate with insurance agents and underwriters to address client needs and resolve complex issues.
• Maintain accurate and up-to-date client records in the agency management system.
• Follow up with clients to ensure satisfaction, address concerns, and gather feedback.
• Stay informed about industry trends, regulatory changes, and company policies to provide accurate information and guidance to clients.
• Participate in ongoing training and professional development activities to enhance knowledge and skills.
• Uphold company values and adhere to ethical standards in all interactions with clients, colleagues, and stakeholders.

Requirements

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service, preferably in the insurance industry.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills with the ability to build rapport and trust with clients.
• Detail-oriented with strong organizational and time management skills.
• Proficient in using computer systems and software applications.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Willingness to obtain required insurance licenses and certifications.
• Commitment to providing exceptional service and exceeding client expectations.

Nice-to-haves

• Experience in training and development.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Retirement plan
• Opportunities for advancement
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Vision insurance