Customer Service Specialist

Ferrellgas - Waukesha, WI

Part-time

Waukesha, WI

Gasoline Stations and Fuel Dealers

About the position

The Customer Service Specialist role at Ferrellgas is a part-time position focused on delivering exceptional customer service. The specialist will engage with both internal and external customers through inbound and outbound calls, ensuring a high-quality service experience while fostering business relationships and growth.

Responsibilities

• Works with customers on a daily basis to sustain and improve business relationships.
• Uses fact-finding sales methods to customize Ferrellgas programs and services to meet customer needs and strives to obtain new business.
• Ensures accurate account setup, maintenance, and the closing of all customer account information.
• Handles all customer issues by following the customer complaint resolution policy.
• Performs soft collections for customers on credit hold or past due as well as some cash handling.

Requirements

• High School Diploma or equivalent.
• 1 or more year(s) of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.

Benefits

• 401 (K) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)
• Propane Discounts