Customer Service Specialist

Central Agency Insurance - Salt Lake City, UT

Full-time - Entry Level

Hybrid - Salt Lake City, UT

Insurance Carriers and Related Activities

About the position

As a Customer Service Specialist at Central Insurance, you will play a crucial role in delivering exceptional customer service by addressing the needs of both internal and external customers. This position involves handling a high volume of inquiries, providing solutions, and maintaining strong relationships with policyholders and agents. You will utilize your skills to ensure customer satisfaction while working in a supportive and collaborative environment.

Responsibilities

• Service a high volume of incoming calls and emails from policyholders, agents, and internal customers.
• Exercise initiative and judgment while researching and responding to customer inquiries.
• Proactively provide solutions and options to customer needs.
• Apply knowledge of the billing system and other applicable systems.
• Process electronic premium payments from customers.
• Handle a variety of billing-related transactions including billing revisions, reinstatements, payment plans, billing methods, and due day changes.
• Acquire, maintain, and apply basic understanding of Personal Lines and Commercial Lines insurance.
• Work within many supporting systems to fully service incoming requests.
• Handle a variety of policy-related transactions and other customer service-related tasks.
• Soft-sell various electronic options to customers.
• Train others as needed.
• Create and maintain strong relationships with agents, policyholders, and other internal stakeholders.
• Demonstrate strong interpersonal skills with a collaborative style.
• Communicate effectively and professionally using proper grammar both orally and in writing.
• Prioritize multiple tasks to meet required deadlines and work independently.
• Assist with testing initiatives.

Requirements

• 1 year consistent experience in a professional-level customer service environment is required.
• Ability to build rapport with each customer, both internal and external, and actively listen and respond to requests.
• Demonstrates strong interpersonal skills with a collaborative style.
• Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writing.
• Strong analytical, comprehension, and mathematical skills.
• Demonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlines.
• Ability to work independently and as part of a team.
• Exercise initiative and judgment while researching and solving customer inquiries.
• Strong attention to detail.
• Adaptable to change.
• Conflict resolution and strong problem-solving skills.
• Ability to understand Central Insurance's policies and processes.

Nice-to-haves

• Knowledge of the Microsoft product suite
• Bilingual (Spanish)
• Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality of customer experience.

Benefits

• Competitive pay rates
• Work / life balance (no weekends)
• Hybrid work model after completion of training
• Career advancement opportunities
• Located at The Gateway, near the heart of downtown Salt Lake City, and steps away from a UTA TRAX stop
• Free access to a fitness center and free parking
• Tuition Reimbursement
• Comprehensive benefits package that starts on your first day (for full-time employees)
• Stability with 148 year old company