Ntech Workforce - Louisville, KY
posted about 1 month ago
Full-time
Hybrid - Louisville, KY
About the position
The Customer Service Representative position involves handling inquiries from gas utility customers through various communication channels including phone, chat, and email. The role requires a friendly personality and a strong commitment to providing excellent customer service. Candidates must be quick learners, as they will need to absorb a significant amount of information related to the services offered.
Responsibilities
- Handle customer inquiries via phone, chat, and email.
- Provide excellent customer service to gas utility customers.
- Learn and understand the company's services and products.
- Assist customers with their inquiries and resolve issues effectively.
Requirements
- High School Diploma
- 2+ years of customer service experience
- Proficient in MS Excel, Word, and Outlook
- Demonstrated ability to provide great customer service
- Strong customer service aptitude and a desire to help
- Quick and eager learner
- High speed, reliable internet for remote work.
Nice-to-haves
- 5+ years of customer service experience
- Energy/Utility experience
- Natural Gas experience
