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Customer Service Specialist
Wickham Tractor - Sterling, CO
posted 4 days ago
About the position
Join Our Team as a Customer Service Specialist at Wickham Tractor Co., a leading Agriculture, Construction, and Powersports Dealership. We are committed to excellence and providing unparalleled customer service. As a Customer Service Specialist, you will play a pivotal role in creating a positive experience for our customers, whether through phone interactions or in-person engagements. Your exceptional listening skills and attention to detail will ensure customer inquiries are addressed promptly and effectively.
Responsibilities
- Answering phones professionally and promptly, ensuring calls are transferred to the appropriate destination.
- Taking messages from customers when desired personnel are unavailable or at the customer's request.
- Greeting and assisting walk-in customers promptly, providing friendly, professional service.
- Delivering excellent customer service by actively listening to inquiries, identifying needs, and resolving concerns.
- Providing the first impression of Wickham Tractor Co. through exceptional receptionist duties.
- Distributing and tracking internet and phone leads, reporting data to management monthly.
- Offering administrative support to the sales, parts, and service departments.
- Collaborating with Parts Specialists, Service Advisors, and Management to address repair status inquiries.
Requirements
- Previous receptionist experience is required.
- Dealership experience is strongly preferred.
- Excellent interpersonal and customer service skills.
- Strong proficiency in computer usage, including Dealer Management software and Microsoft Office Suite.
Benefits
- Competitive base compensation
- Insurance benefits (medical, dental, and vision)
- Health Savings Account "HSA" with company contribution
- Flexible Savings Account "FSA"
- Life Insurance, company-paid
- Long Term Disability Insurance, company paid
- Employee Assistance Program (paid counseling, legal advice, etc.)
- 401(k) Retirement Savings Plan with company match
- Christmas Club with company match and monthly compound interest
- Paid Holidays
- Paid Time Off
- Employee Discount at Wickham Tractor Co. (tractors, UTV's retail store, and rental)
- Uniform Benefit (includes cleaning service)
