Customer Service Specialist

$28,288 - $39,624/Yr

Centerstone Of Florida - Sarasota, FL

Full-time - Entry Level

Sarasota, FL

Hospitals

About the position

The Customer Service Specialist at Centerstone of Florida, Inc. plays a crucial role in providing exceptional service to clients in a clinical office setting. This full-time position involves greeting clients, managing appointment check-ins and check-outs, and ensuring clients receive necessary information about their appointments. The role emphasizes effective communication and customer service skills to enhance the client experience.

Responsibilities

• Assisting all clients by checking them in and greeting them upon arrival.
• Notifying staff of appointment arrivals.
• Checking clients out and collecting co-pays.
• Ensuring all clients are offered an Office Summary of today's appointment and education information.
• Posting physician and therapy services as needed.

Requirements

• High school diploma or GED required.
• Experience working in a clinical office setting and/or retail experience preferred.
• Great customer service skills, computer skills, and phone etiquette.

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program