Customer Service Specialist

$47,840 - $52,000/Yr

Infomsmart technologies Inc. - Wyandanch, NY

Full-time - Entry Level

Wyandanch, NY

About the position

The Customer Service Specialist role is focused on ensuring accurate and efficient order processing and customer support within a manufacturing environment. This position involves managing customer inquiries, processing orders, and coordinating with various internal departments to resolve issues and maintain customer satisfaction. The specialist will also handle documentation and assist with accounts receivables, contributing to the overall efficiency of the customer service operations.

Responsibilities

• Ensure availability of up-to-date and accurate customer and item information for efficient order processing.
• Process customer orders via e-mail, fax, and EDI, verifying details in line with predefined processes.
• Follow through with all customer issues ensuring prompt and efficient resolution.
• Handle customer inquiries, requests, and complaints effectively.
• Coordinate and communicate with internal departments regarding customer-related matters.
• Prepare monthly commissions for brokers and submit for approval prior to payment.
• Organize shipment of samples according to instructions from the Account Manager.
• Archive related files and documents appropriately.
• Prepare necessary documentation including certificates for export.
• Support the collection of open accounts receivables.
• Perform other tasks as instructed by the supervisor.

Requirements

• 3 to 5 years of experience in a manufacturing setting, preferably in the food industry.
• Bilingual in English and Spanish.
• Previous experience in Consumer Goods (CPG) preferred.
• High School diploma or equivalent experience required.
• Proficiency with ERP systems and QuickBooks is a plus.
• Excellent written and verbal communication skills, including active listening.
• Detail-oriented with a proactive approach to handling customer requests.
• Service-oriented with the ability to resolve customer grievances effectively.
• Proficient in Microsoft Office and ability to learn new software quickly.
• Ability to work in a fast-paced environment and handle multiple tasks under pressure.

Nice-to-haves

• Experience in the food industry.
• Proficiency with QuickBooks and ERP systems.