Customer Service Specialist

About the position

The Customer Service Specialist at WEX Inc. is responsible for engaging with customers primarily over the phone, providing high-quality service by answering inquiries about products and resolving issues. This role requires effective communication, multitasking across various systems, and maintaining product knowledge to educate customers on available services.

Responsibilities

• Assist customers by answering questions, resolving issues, and providing education on services
• Answer between 40-60 inbound phone calls per day
• Navigate and effectively use 10-15 different systems simultaneously
• Multitask across multiple platforms during each call
• Deliver clear communication while providing accurate answers and solutions
• Educate customers on additional options or features accordingly
• Respond accurately to email inquiries, maintaining proper language, grammar, and spelling
• Adhere to confidentiality guidelines
• Conduct thorough research to investigate all inquiries using available reference materials
• Achieve or exceed established customer service standards and goals
• Maintain product knowledge and actively participate in ongoing departmental training and education
• Provide additional training to team members when necessary

Requirements

• Proficiency with computers is required
• Access to high-speed internet via ethernet cable is required
• Previous exposure managing a steady flow of incoming calls
• Strong customer service and/or call center background is preferred

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement