Customer Service Specialist

$55,000 - $60,000/Yr

London Financial Company - Hatfield, PA

Full-time - Mid Level

Hatfield, PA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Customer Service Specialist role is focused on managing client relationships and ensuring customer satisfaction in a business-to-business environment. The position involves handling inquiries, processing orders, resolving issues, and collaborating with internal teams to meet customer expectations. The ideal candidate will possess strong problem-solving skills, attention to detail, and a customer-first mindset.

Responsibilities

• Build and maintain strong relationships with assigned clients, managing concerns and ensuring timely resolutions.
• Respond promptly to customer inquiries, addressing complaints and providing solutions to ensure satisfaction.
• Work closely with Sales, Marketing, and Production teams to meet customer service goals and enhance customer experiences.
• Handle orders, samples, and requests, ensuring accuracy and timely processing.
• Track shipment status and provide updates as needed.
• Enter non-conformance reports, process credits or material replacements quickly, and handle customer complaints efficiently.
• Provide insights on industry trends, competitors, and customer feedback to help inform business strategies.
• Manage customer requests for quotes (RFQs) from start to finish, review purchase orders, and ensure accurate pricing updates in MRP/ERP systems.
• Maintain and update price quotes, price files, and physical price books.
• Reconcile customer purchase orders to internal price documents.
• Provide feedback on existing customer service processes and suggest improvements for efficiency and effectiveness.

Requirements

• Experience in business-to-business customer service is preferred.
• Strong problem-solving and analytical skills to address internal issues or pricing discrepancies.
• Solid understanding of financial processes including purchase orders, invoicing, and pricing.
• Proficiency in Microsoft Office, including Teams, Excel, and Word.
• Excellent time management, multitasking, and communication skills.
• Ability to work collaboratively within a team and contribute to overall success.
• Detail-oriented with strong organizational skills and a proactive approach to problem-solving.
• A Bachelor's degree or equivalent experience required.