Customer Service Specialist

Orkin - Erlanger, KY

Full-time - Entry Level

Erlanger, KY

Administrative and Support Services

About the position

The Customer Service Specialist at Orkin plays a crucial role in delivering exceptional service to customers, ensuring their needs are met and their experiences are positive. This position emphasizes a service mindset, organizational skills, and accuracy in a fast-paced environment, contributing to the company's reputation as an industry leader in pest control.

Responsibilities

• Field incoming requests from customers and schedule service visits.
• Maintain efficient routes to reduce drive time for Orkin Pros.
• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Coordinate service and resolve issues to support overall customer satisfaction.

Requirements

• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Excellent communication skills, both verbal and written.

Nice-to-haves

• Previous experience in customer service is a plus but not required.

Benefits

• Full medical, dental, and vision coverage for employees and their families.
• Competitive pay.
• 401(k) program with company contributions.
• Opportunities to volunteer and give back to the community.