Customer Service Specialist

Orkin - Evansville, IN

Full-time - Entry Level

Evansville, IN

Administrative and Support Services

About the position

The Customer Service Specialist at Orkin plays a crucial role in delivering exceptional service to customers, ensuring their needs are met and their experiences are positive. This position emphasizes a service-oriented mindset, organizational skills, and the ability to thrive in a fast-paced environment. With comprehensive training provided, no prior industry experience is necessary, making it an excellent opportunity for career growth within a reputable company.

Responsibilities

• Field incoming requests from customers and schedule service visits.
• Maintain efficient routes to reduce drive time for service professionals.
• Answer incoming calls and make outbound calls to customers for scheduling and follow-ups.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Coordinate service and resolve customer issues to enhance overall satisfaction.

Requirements

• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• A service-oriented mindset with a commitment to customer satisfaction.

Nice-to-haves

• Previous experience in customer service or a related field.
• Familiarity with scheduling software or systems.

Benefits

• Full medical, dental, and vision coverage for employees and their families.
• Competitive pay.
• 401(k) program with company contributions.
• Opportunities for volunteering and community involvement.