Customer Service Specialist

The Coca-Cola Company - Enfield, CT

Full-time

Enfield, CT

Beverage and Tobacco Product Manufacturing

About the position

The Customer Relations Specialist is responsible for leading and growing partnerships within the customer base. This role focuses on collaborating with customers to share knowledge and resources aimed at reducing costs, improving service levels, and enhancing quality initiatives.

Responsibilities

• Partner with customers to implement initiatives and manage various areas of their supply chain.
• Define, develop, document, and execute a comprehensive logistics and distribution plan to drive optimal customer service and profitability.
• Identify and create policies, processes, and procedures that increase efficiencies and optimize the distribution network with distribution partners.
• Work closely with major stakeholders on inventory optimization to achieve short-term and long-term goals.
• Collaborate with customer's distribution partners to identify efficiencies in restaurant delivery frequency, product rationalization, freight optimization, and cost reduction opportunities.
• Assist in managing the distribution network while understanding the appropriate service levels required by customers and supported facilities in a cost-effective manner.
• Participate in communication processes between supply chain partners and internal stakeholders to ensure accurate and timely information is available.
• Perform other projects or duties as assigned.

Requirements

• Experience in customer relations or supply chain management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various stakeholders.

Nice-to-haves

• Experience in logistics and distribution planning.
• Familiarity with inventory optimization techniques.
• Knowledge of cost reduction strategies in supply chain management.

Benefits

• Participation in a discretionary incentive program based on performance.