Customer Service Specialist

$37,440 - $47,840/Yr

My Senior Health Plan - Nashville, TN

Full-time - Entry Level

Onsite - Nashville, TN

About the position

The Customer Service Specialist at My Senior Health Plan is a full-time, onsite role focused on providing exceptional customer service and administrative support. The position requires a compassionate and reliable individual who can efficiently handle customer inquiries, manage data entry tasks, and support the sales team by transferring viable leads. This role offers opportunities for growth and development within a family-oriented company that values its employees.

Responsibilities

• Respond to customer inquiries and issues with thoroughness, professionalism, and in a timely manner.
• Efficiently process administrative tasks as assigned, adjusting workload for occasional calling or data input projects.
• Conduct outbound/inbound calling projects.
• Answer incoming calls and field them appropriately through an automatic dialer.
• Transfer viable leads to the sales team at My Senior Health Plan Inc.
• Complete intake of prospect and client data through CRM (Salesforce).
• Perform data entry of incoming leads and general data input.
• Respond to client emails and provide customer service.
• Organize, file, and fax applications and documents.
• Serve as a backup for all administrative functions.
• Work closely with the Administrative Team to continue development.

Requirements

• Bachelor's degree (or experience in lieu of)
• 5+ years of administrative/clerical experience
• Experience with CRMs
• Excellent phone presence
• Excellent command of written and spoken English
• Professional and personable demeanor
• Highly organized and detail-oriented
• Proficiency with all MS Office applications
• Excellent multi-tasker
• Eagerness to learn new tasks and grow with the company
• Initiative to take on additional responsibilities
• Open and enthusiastic about coaching
• Maintains a sense of urgency with all tasks
• Experience with auto-dialer preferred

Nice-to-haves

• Experience with auto-dialer preferred

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Gym membership
• Health insurance
• Paid holidays
• Sick time & vacation time off
• Professional development assistance
• Referral program
• Vision insurance