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Customer Service Specialist
$41,600 - $52,000/Yr
Horizon Chemical - Butler, WI
posted about 2 months ago
Full-time
Butler, WI
11-50 employees
Merchant Wholesalers, Nondurable Goods
About the position
Horizon Chemical LLC is seeking a friendly and energetic Customer Service Specialist to join their team in Butler, WI. This role focuses on providing exceptional customer service by handling a high volume of phone calls, processing orders, and assisting will-call customers. The position is integral to maintaining the company's commitment to exceptional service and long-term relationships with customers.
Responsibilities
- Answer a high volume of phone calls to respond to customer requests.
- Take and process customer orders.
- Assist will-call customers who arrive on site to inquire about orders.
- Update customer information.
- Perform general office duties as assigned.
Requirements
- 2+ years of customer service experience in an office setting.
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, and Teams).
- Ability to follow safe operating procedures.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
Benefits
- Base pay range of $20.00 - $25.00 per hour.
