Customer Service Specialist

Lutron Electronics - Coopersburg, PA

Full-time - Entry Level

Coopersburg, PA

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Specialist at Lutron Electronics is a key role within the Commercial Customer Service Team, responsible for delivering exceptional service to customers involved in high-profile commercial projects. This position emphasizes the importance of customer interactions and relationship building, ensuring that customer needs are met efficiently and effectively. The role offers opportunities for professional growth and development within a dynamic and technology-driven organization.

Responsibilities

• Interacting with commercial project managers, quotes teams, commercial reps, and onsite service techs to provide support on high-profile commercial jobs from quote to delivery.
• Assisting commercial end users in obtaining replacement commercial parts onsite in a timely manner.
• Working with internal departments to ensure customer needs are met and communicating priority jobs appropriately.
• Managing holds, ship dates, returns, and parts requests.

Requirements

• Associates degree or Bachelor's degree required.
• Minimum 2.8 cumulative GPA.
• Minimum 2 or more years of customer-facing experience.
• Must be located within commutable distance of Coopersburg, PA to accommodate in-office schedule.

Benefits

• Competitive salary
• Opportunities for continued growth and education
• Dynamic, people-centric work environment