Customer Service Specialist

$33,280 - $37,440/Yr

Orkin - North Ridgeville, OH

Full-time - Entry Level

North Ridgeville, OH

Administrative and Support Services

About the position

The Customer Service Specialist at Orkin plays a crucial role in delivering exceptional service to customers, ensuring their needs are met and their experiences are positive. This position is designed for individuals with a service mindset who are eager to contribute to a team and grow within a reputable company in the pest control industry. The role involves managing customer interactions, scheduling service visits, and maintaining accurate records, all while upholding the company's commitment to integrity and excellence.

Responsibilities

• Field incoming requests and schedule service visits for customers.
• Maintain efficient routes to reduce drive time for technicians.
• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Navigate a Windows-based and web-based system to track routes and optimize schedules.
• Use listening skills to identify customer concerns and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Requirements

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow-through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Nice-to-haves

• Experience in a fast-paced environment.
• Ability to work collaboratively in a team setting.

Benefits

• Competitive earnings starting at $16 to $18 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry-leading, quality, comprehensive training program.