Customer Service Specialist

$15 - $25/Yr

Wickham Tractor - Fort Morgan, CO

Full-time - Entry Level

Fort Morgan, CO

Merchant Wholesalers, Durable Goods

About the position

As a Customer Service Specialist at Wickham Tractor Co., you will play a pivotal role in creating a positive experience for our customers, whether through phone interactions or in-person engagements. Utilizing your exceptional listening skills and attention to detail, you will ensure customer inquiries are addressed promptly and effectively.

Responsibilities

• Answering phones professionally and promptly, ensuring calls are transferred to the appropriate destination.
• Taking messages from customers when desired personnel are unavailable or at the customer's request.
• Greeting and assisting walk-in customers promptly, providing friendly, professional service.
• Delivering excellent customer service by actively listening to inquiries, identifying needs, and resolving concerns.
• Providing the first impression of Wickham Tractor Co. through exceptional receptionist duties.
• Distributing and tracking internet and phone leads, reporting data to management monthly.
• Offering administrative support to the sales, parts, and service departments.
• Collaborating with Parts Specialists, Service Advisors, and Management to address repair status inquiries.

Requirements

• Previous receptionist experience is required.
• Dealership experience is strongly preferred.
• Excellent interpersonal and customer service skills.
• Strong proficiency in computer usage, including Dealer Management software and Microsoft Office Suite.

Benefits

• Competitive base compensation
• Insurance benefits (medical, dental, and vision)
• Health Savings Account 'HSA' with company contribution
• Flexible Savings Account 'FSA'
• Life Insurance, company-paid
• Long Term Disability Insurance, company paid
• Employee Assistance Program (paid counseling, legal advice, etc.)
• 401(k) Retirement Savings Plan with company match
• Christmas Club with company match and monthly compound interest
• Paid Holidays
• Paid Time Off
• Employee Discount at Wickham Tractor Co. (tractors, UTV's retail store, and rental)
• Uniform Benefit (includes cleaning service)