Customer Service Store Representative

$35,048 - $35,048/Yr

MVM California - San Diego, CA

Full-time - Entry Level

San Diego, CA

About the position

The Customer Service Store Representative role is focused on delivering exceptional customer service in a retail environment. The position involves engaging with customers, driving sales, and representing the brand with professionalism. The role is ideal for individuals looking to develop their customer service skills and advance in their careers while working collaboratively within a team.

Responsibilities

• Engage directly with customers in a retail environment to provide top-tier service and drive sales.
• Develop a thorough understanding of the variety of products and services offered to effectively assist customers and offer tailored solutions.
• Maintain professionalism in all customer interactions, ensuring a positive and welcoming atmosphere.
• Handle customer inquiries, resolve issues, demonstrate products, and ensure overall satisfaction by providing timely and accurate assistance.
• Collaborate with team members to meet sales goals and deliver consistent excellent customer service.
• Keep up-to-date with product information, promotions, and company policies to ensure the highest level of customer support.
• Maintain accurate customer records and ensure follow-ups are conducted when necessary on any pending issues.

Requirements

• Previous experience in customer service, retail, sales, or a related field is highly preferred.
• Strong communication skills, with the ability to engage customers and work well with others.
• A problem-solving mindset to assist customers with various inquiries or concerns.
• A friendly, professional demeanor with a focus on building rapport and trust with customers.
• Eagerness to learn, grow, and take initiative in a fast-paced environment.
• Team-oriented, with the ability to collaborate and support colleagues to meet business objectives.
• Must have reliable transportation to and from work.

Nice-to-haves

• Willingness to travel.

Benefits

• 401(k)
• Professional development assistance