Customer Service Supervisor, Bureau of Food Safety and Community Sanitation

$60,889 - $70,022/Yr

City of New York - New York, NY

Full-time - Mid Level

Remote - New York, NY

501-1,000 employees

Executive, Legislative, and Other General Government Support

About the position

The Customer Service Supervisor for the Bureau of Food Safety and Community Sanitation plays a crucial role in overseeing a team that supports food service establishment operators across New York City. This position involves managing daily communications, training staff, and ensuring high-quality customer service while facilitating community outreach and workshops.

Responsibilities

• Supervise and train a team comprising up to three employees.
• Handle day to day communication with community food service operators.
• Plan, implement, coordinate, monitor and/or evaluate programs providing important community information and outreach to food service establishments.
• Prepare planning literature and customer surveys for community events.
• Coordinate and organize customer service and language access training for staff.
• Make recommendations on policies and procedures for unit and community events.
• Ensure customer service area is clean, stocked and maintained with community resource materials.
• Serve customers by ensuring the public receives quality customer service.
• Maintain Call Center Database ensuring data is entered within prescribed time frame, perform quality assurance checks, and prepare statistical reports for review by Senior Leadership.
• Develop and implement customer service procedures to improve customer satisfaction.
• Use various databases to research, update, and schedule pre-operational inspections as necessary and bring any arising issues to the attention of the supervisor.
• Perform other technical administrative tasks and special projects as required.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities; or
• High school graduation or equivalent and six years of experience in community work or community-centered activities; or
• Equivalent education and/or experience to the above, with at least one year of experience as described.

Nice-to-haves

• Excellent communication skills.
• Excellent interpersonal skills.
• Excellent decision making and problem-solving skills.
• Excellent leadership and supervisory skills.

Benefits

• Loan Forgiveness programs available for federal/state loan repayment assistance.
• Premium-free health insurance plan saving employees over $10K annually.
• Public sector defined benefit pension plan with steady monthly payments in retirement.
• Tax-deferred savings program.
• Robust Worksite Wellness Program offering health resources and opportunities.
• Work From Home Policy allowing up to two days of remote work per week.