Customer Service Supervisor, Bureau of Food Safety and Community Sanitation

City of New York - New York, NY

Full-time - Mid Level

Remote - New York, NY

501-1,000 employees

Executive, Legislative, and Other General Government Support

About the position

The Customer Service Supervisor in the Bureau of Food Safety and Community Sanitation plays a crucial role in supervising a team that aids food service establishment operators across New York City. This position involves overseeing customer service operations, facilitating community workshops, and ensuring effective communication with food service operators to enhance public health and safety.

Responsibilities

• Supervise and train a team comprising up to three employees.
• Handle day-to-day communication with community food service operators.
• Plan, implement, coordinate, monitor, and evaluate programs providing important community information and outreach to food service establishments.
• Prepare planning literature and customer surveys for community events.
• Coordinate and organize customer service and language access training for staff.
• Make recommendations on policies and procedures for the unit and community events.
• Ensure the customer service area is clean, stocked, and maintained with community resource materials.
• Serve customers by ensuring the public receives quality customer service.
• Maintain Call Center Database, ensuring data is entered within the prescribed time frame, perform quality assurance checks, and prepare statistical reports for review by Senior Leadership.
• Develop and implement customer service procedures to improve customer satisfaction.
• Use various databases to research, update, and schedule pre-operational inspections as necessary and bring any arising issues to the attention of the supervisor.
• Perform other technical administrative tasks and special projects as required.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described; or
• High school graduation or equivalent and six years of experience in community work or community-centered activities related to the duties described; or
• Education and/or experience equivalent to the above, with at least one year of experience as described.

Nice-to-haves

• Excellent communication skills.
• Excellent interpersonal skills.
• Excellent decision-making and problem-solving skills.
• Excellent leadership and supervisory skills.

Benefits

• Loan Forgiveness programs for federal/state loans.
• Premium-free health insurance plan saving employees over $10K annually.
• Public sector defined benefit pension plan with steady monthly payments in retirement.
• Tax-deferred savings program.
• Robust Worksite Wellness Program offering health resources and opportunities.
• Work from home policy allowing up to two days a week from home.
• Job security compared to private sector employment.